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International SOS is the world’s leading medical and travel security risk services company. We care for clients across the globe, from more than 1000 locations in 90 countries. Teams work night and day to protect our members. We pioneer a range of preventive programs strengthened by our in-country expertise. We deliver unrivalled emergency assistance during critical illness, accident or civil unrest. We are passionate about helping clients put ‘Duty of Care’ into practice. With us, multinational corporate clients, governments and NGOs can mitigate risks for their people working remotely or overseas.
Our assistance centers are staffed 24/7/365 by doctors and nurses, security experts, multi-lingual coordinators, and logistics support personnel. We can respond rapidly to any type of emergency or call for assistance.
Yes, International SOS assistance centers are open to members 24-hours a day, 365 days a year. If you have an emergency, please call your nearest assistance center. International SOS assistance centers will accept collect calls.
International SOS employees speak about 100 languages and dialects in our assistance centers, clinics, and offices.
Our expertise is unique: More than 11,000 employees are led by 1,400 doctors and 200 security specialists.
International SOS was founded 30 years ago by Dr. Pascal Rey-Herme and Arnaud Vaissie. In the early 1980’s, our founders became aware of the need to deliver international standards of healthcare to the wider expatriate community and to international organizations in Southeast Asia. From that time, International SOS has grown rapidly and has offices in more than 90 locations worldwide.
Yes. Only members can access the benefits of International SOS membership.
No. International SOS services are not like insurance benefits. To initiate assistance from International SOS, all you need to do call your nearest assistance center.
You can sign up for an International SOS membership up to one day before your trip begins.
Becoming a member of International SOS is easy. You can enter your trip details in the Find a Plan quote form or call +1 800-523-8662 or +1 215-942-8333 for sales inquiries.
If you require a written confirmation of payment, email the International SOS Customer Service Center at [email protected].
To extend or renew an International SOS membership, contact the Customer Service department by calling +1 800-523-8662 or +1 215-942-8333 or through email at [email protected].
After you have purchased membership, an email confirmation of coverage will be sent to the email address you used during your purchase. From that email you can print out your membership card.
If you lost your membership number, you can:
As long as you know your membership number, you can access International SOS services. You can print a new card by logging into the members’ only website. If you don't know your membership number, you can:
Please contact your nearest assistance center, located in key cities such as London, Paris, Tokyo, Singapore, Hong Kong, Sydney and Philadelphia.
Yes, we offer loyalty discounts to active members that require additional membership coverage. Examples of members that are eligible for discounts include those renewing an annual membership plan and those who have existing corporate membership through their company. For more information, see our existing member page.
Yes, group discounts may be extended to groups of 6 (six) or more whose trip does not exceed 90 days in length. If you would like more information on a group discount, please contact [email protected] and provide the following information:
Yes. International SOS members can speak to our coordinating doctors about any medical issue by calling any of our assistance centers. Our coordinating doctors are licensed from the U.S.A., Canada, UK, Australia, New Zealand, South Africa, France and other European countries. They have extensive experience in emergency medicine, travel medicine and the medical conditions in their respective regions.
Medical assistance: refers to the advice and help we provide through our assistance centers and network providers. Our assistance centers offer medical advice, help arranging doctor's visits at accredited network providers, and coordinate evacuations. Our network providers comprise over 81,000 accredited doctors, hospitals, ambulances and medical facilities around the world.
Health Insurance: refers to the reimbursement of medical expenses incurred during an emergency, medical visit, etc. The act of insuring, or assuring, against loss or damage by a contingent event; a contract whereby, for a stipulated consideration, called premium, one party undertakes to indemnify or guarantee another against loss by certain specified risks.
Yes, International SOS offers optional insurance with the Global Traveler and Scholastic Traveler memberships.
Yes, you can login to International SOS.com with your membership number to access information on vaccination requirements, infectious diseases common in destinations, food and water safety, and tips on staying healthy while abroad. You can also call an assistance center for vaccination and medical advice on countries around the world.
Yes. International SOS coordinating doctors are available 24/7 to monitor medical assistance cases, whether it involves outpatient or hospitalized care.
If you have previously received prescription medication, International SOS can send these items to Global Traveler and Scholastic Traveler members, where legally permissible. Members are responsible for the cost of the items and shipping & handling charges.
The most important features of the International SOS Global Traveler Membership are:
Some of the benefits available with the Travel Protection Plans offered are:
The most important features of the International SOS Scholastic Traveler Membership are:
No. The Scholastic Visitor USA membership is intended for foreign visitors coming to the US on a visa to study or teach. You should have the Scholastic Traveler membership.
The types of insurance offered with a Scholastic Membership are:
The most important features of the International SOS Scholastic Visitor USA Membership are:
The Scholastic Visitor USA membership is intended for foreign visitors coming to the US on a visa to study or teach.
The United States government requires foreign students studying or teaching in the US to have appropriate medical evacuation and repatriation of mortal remains coverage. The Scholastic Visitor USA program helps students meet these government requirements.
The types of insurance offered with a Scholastic Visitor USA Membership are:
Our doctors, nurses and medical and security professionals answer about 4.7 million calls a year.
You will be taken the nearest center of medical excellence capable of providing the care you need. For example, the centers most frequently used are:
Yes. International SOS will repatriate you to your home country for subsequent in-patient hospitalization or rehabilitative treatment. This is usually performed on a commercial flight with a doctor or nurse escort.
All medical decisions are made by our International SOS Medical Directors and Coordinating Doctors at our assistance Centers.
Yes. International SOS has eight dedicated air ambulances in Singapore, Johannesburg, Dubai, Baden-Baden, Tianjin and Port Moresby. Additionally, International SOS charters other aircraft as needed for evacuations.
Yes. International SOS uses all available airlines and our own medical teams for stretcher, seated, and unaccompanied medical repatriations worldwide.
No. International SOS air ambulances operate solely for our members.
Yes. A copy is automatically provided to International SOS members upon subscription. You can download a PDF file of the Terms & Conditions from the International SOS website for the Global Traveler, Scholastic Traveler, and Scholastic Visitor USA Memberships or request a copy from International SOS.
Yes. To obtain a copy of the program details, contact the Customer Service department at +1 800-523-8662 or +1 215-942-8333 or email [email protected]
No. Any expense related to accident or injury occurring while the member is engaged in the following hazardous activities including, but not limited to trekking, caving, mountaineering or rock climbing necessitating the use of guides or ropes, potholing, skydiving, parachuting, bungee-jumping, ballooning, hang gliding, deep sea diving utilizing hard helmet with air hose attachments, martial arts, rallying, racing of any kind other than on foot and any organized sports undertaken on a professional or sponsored basis is excluded.
The coverage of specific war-related claims are subject to the below exceptions:
Any expense incurred as a result of the member engaging in active service in the armed forces or police of any nation; active participation in war (whether declared or not), invasion, act of foreign enemy, hostilities, civil war, rebellion, riot, revolution or insurrection is excluded. Any expense incurred as a result of: a) war, whether declared or not, involving any of the following countries, namely, China, France, the United Kingdom, the Russian Federation and the United States of America, or b) war in Europe, whether declared or not, other than: i) civil war ii) any enforcement action by or on behalf of the United Nations, in which any of the countries stated in this clause (a) above or any armed forces thereof are engaged.
No. International SOS membership does not cover any treatment or expense related to childbirth, miscarriage or pregnancy. However, this exception does not apply to any abnormal pregnancy or vital complication of pregnancy that endangers the life of the mother and/or unborn child during the first 24 weeks of pregnancy.
Yes, proving that you are not using a hard helmet with air hose attachments.
No. All assistance services must be coordinated by and arranged through an International SOS assistance center.
Yes. International SOS can cover travelers up to 85 years old.
Couple means member and his/her spouse or life partner. It does not mean two unrelated people.
Family means member, spouse and dependent children up to the age of 18, or dependent children up to the age of 21 if the child is a full-time student, or legal guardians or grandparents traveling with children.
No. International SOS coverage was recently changed to include evacuation service for pre-existing conditions.
