International SOS is the world's leading international healthcare, medical assistance, and security services company. Through our worldwide network of assistance centers, clinics, and health and logistics providers, we offer local expertise, preventative advice, and emergency assistance during critical illness, accident, or civil unrest. In 2009, we handled over 4.64 million assistance calls and 1.2 million cases.
Our assistance centers are 24/7/365 call centers staffed by doctors and nurses, security experts, multi-lingual coordinators, and logistics support personnel. We can respond rapidly to any type of emergency or call for assistance.
Yes, International SOS assistance centers are open to members 24-hours a day, 365 days a year. If you have an emergency, please call your nearest assistance center. International SOS assistance centers will accept collect calls.
International SOS employees speak over 90 languages and dialects in our assistance centers, clinics, and offices.
We employ over 6,000 employees across the world, of which 30% are medical professionals—emergency trained physicians, general practitioners, Advanced Life Support (ALS) medics or paramedics and nurses.
International SOS Assistance was established 25 years ago by Dr Pascal Rey-Herme and Arnaud Vaissié. In the early, 1980s our founders became aware of the need to deliver international standards of healthcare to the wider expatriate community and to international organizations in South East Asia. From that time, International SOS has grown rapidly and is now has offices in over 69 countries.
Yes. Only members can access the benefits of International SOS membership.
No. International SOS Assistance services are not like insurance benefits. To initiate assistance from International SOS, all you need to do call your nearest assistance center.
You can sign up for an International SOS membership up to one day before your trip begins.
Becoming a member of International SOS is easy. You can enter your trip details in the Find a Plan quote form or call +1 800-523-8662 or +1 215-942-8333 for sales inquiries.
If you require a written confirmation of payment, email the International SOS Customer Service Center at firstname.lastname@example.org.
To extend or renew an International SOS membership, contact the Customer Service department by calling +1 800-523-8662 or +1 215-942-8333 or through email at email@example.com.
After you have purchased membership, you will be sent immediately an email confirmation. From that email you can print out your membership card—free of charge. You also have the option to receive a plastic membership card in the mail for a small additional fee.
If you lost your membership number, you can:
As long as you know your membership number, you can access International SOS services. You can print a new card by logging into the membership portal. If you don't know your membership number, call an assistance center and we can look it up for you. Should you wish to receive a new plastic membership card, we can mail one to you for an additional fee
Please contact your nearest assistance center, located in key cities such as London, Paris, Tokyo, Singapore, Hong Kong, Sydney and Philadelphia.
Yes, we offer loyalty discounts to active members that require additional membership coverage. Examples of members that are eligible for discounts include those renewing an annual membership plan and those who have existing corporate membership through their company. For more information, see our existing member page.
Yes, group discounts may be extended to groups of 6 (six) or more whose trip does not exceed 90 days in length. If you would like more information on a group discount, please contact firstname.lastname@example.org and provide the following information:
Yes. International SOS members can speak to our coordinating doctors about any medical issue by calling our assistance center. Our coordinating doctors are licensed from the U.S.A., Canada, UK, Australia, New Zealand, South Africa, France and other European countries. They have extensive experience in emergency medicine, travel medicine and the medical conditions in their respective regions.
Medical assistance: refers to the advice and help we provide through our assistance centers and network providers. Our assistance centers offer medical advice, help arranging doctor's visits at accredited network providers, and coordinate evacuations. Our network providers comprise over 60,000 accredited doctors, hospitals, ambulances and medical facilities around the world.
Health Insurance: refers to the reimbursement of medical expenses incurred during an emergency, medical visit, etc. The act of insuring, or assuring, against loss or damage by a contingent event; a contract whereby, for a stipulated consideration, called premium, one party undertakes to indemnify or guarantee another against loss by certain specified risks.
Yes, International SOS offers optional insurance with the Global Traveler, Scholastic Traveler, and Visitor USA memberships. These plans are provided by Nationwide Insurance.
Yes, as a Global Traveler or Scholastic Traveler member, you can login to International SOS.com with your membership number to access information on vaccination requirements, infectious diseases common in destinations, food and water safety, and tips on staying healthy while abroad. You can also call an assistance center for vaccination and medical advice on countries around the world.
Yes. International SOS coordinating doctors are available 24/7 to monitor medical assistance cases, whether it involves outpatient or hospitalized care.
If you have previously received prescription medication, International SOS can send these items to Global Traveler and Scholastic Traveler members, where legally permissible. Members are responsible for the cost of the items and shipping & handling charges.
Yes, the International SOS Emergency Record allows Global Traveler and Scholastic Traveler members to update their medical records and personal information on their medical history, medications, allergies and personal doctor contact details to a secure location online. These members can also upload any digital documents such as a copies of their passport, dental records, and will. The Emergency Record is accessible through any internet connection.
Yes. International SOS has access to emergency contact details of our members in a secure database. You can also login online and provide travel details on upcoming flights, hotels, and contact numbers of friends in the Personal Locator program.
The most important features of the International SOS Global Traveler Membership are:
The types of insurance offered with a Global Traveler program are:
The most important features of the International SOS Scholastic Traveler Membership are:
The Student Visitor USA Membership is intended for foreign visitors coming to the USA on a visa to study or teach.
The types of insurance offered with a Scholastic Membership are:
The most important features of the International SOS Scholastic Visitor USA Membership are:
The Student Visitor USA Membership is intended for foreign visitors coming to the USA on a visa to study or teach.
The United States government requires foreign students studying or teaching in the US to have appropriate medical evacuation and repatriation of mortal remains coverage. The Scholastic Visitor USA program helps students meet these government requirements.
The types of insurance offered with a Scholastic Visitor USA Membership are:
For the calendar year of 2009, International SOS performed more than 16,000 missions, averaging about 45 per day.
You will be taken the nearest center of medical excellence capable of providing the care you need. For example, the centers most frequently used are:
Yes. International SOS will repatriate you to your home country for subsequent in-patient hospitalization or rehabilitative treatment. This is usually performed on a commercial flight with a doctor or nurse escort.
All medical decisions are made by our International SOS Medical Directors and Coordinating Doctors at our Assistance Centers.
Yes. International SOS has 11 dedicated air ambulances in Singapore, South Africa, Namibia, Papua New Guinea, Nigeria, China, and Abu Dhabi. Additionally, International SOS can charter other aircraft as required for evacuations.
Yes. International SOS uses all available airlines and our own medical teams for stretcher, seated, and unaccompanied medical repatriations worldwide.
No. International SOS air ambulances operate solely for our members.
Yes. As part of your Global Traveler or Scholastic Traveler membership, you have access to the International SOS clinics that are open to members.
Don't worry, International SOS has a global network of more than accredited 60,000 network providers including doctors offices, hospitals, and clinics.
No. The member is expected to pay for services rendered. However, with the purchase of the optional medical expense insurance, these fees may be reimbursed through the insurance carrier.
The specific fees charged at an International SOS Clinic are reasonable and customary based on location and services provided. The schedule varies in each country and includes doctor consultations, diagnostic tests, minor surgical procedures, pharmacy service, vaccinations, etc.
Yes. A copy is automatically provided to International SOS members upon subscription. You can download a PDF file of the Terms & Conditions from the International SOS website for the Global Traveler, Scholastic Traveler, and Scholastic Visitor USA Memberships or request a copy from International SOS.
Yes. To obtain a copy of the program details, contact the Customer Service department at +1 800-523-8662 or +1 215-942-8333 or email email@example.com.
No. Any expense related to accident or injury occurring while the member is engaged in caving, mountaineering or rock climbing necessitating the use of guides or ropes, potholing, skydiving, parachuting, bungee-jumping, ballooning, hang gliding, deep sea diving utilizing hard helmet with air hose attachments, martial arts, rallying, racing of any kind other than on foot and any organized sports undertaken on a professional or sponsored basis is excluded.
Yes, if you are an innocent bystander. However any expense incurred as a result of the member engaging in active service in the armed forces or police of any nation; active participation in war (whether declared or not), invasion, act of foreign enemy, hostilities, civil war, rebellion, riot, revolution or insurrection is excluded.
No. International SOS membership does not cover any treatment or expense related to childbirth, miscarriage or pregnancy. However, this exception does not apply to any abnormal pregnancy or vital complication of pregnancy that endangers the life of the mother and/or unborn child during the first 24 weeks of pregnancy.
Yes, proving that you are not using a hard helmet with air hose attachments.
No. All assistance services must be coordinated by and arranged through an International SOS assistance center.
No, but fees increase when members are over 70 years of age.
Couple means member and his/her spouse or life partner. It does not mean two unrelated people.
Family means member, spouse and dependent children up to the age of 18, or dependent children up to the age of 21 if the child is a full-time student, or legal guardians or grandparents traveling with children.
Yes. Pre-existing condition means any medical condition for which a Member has received hospital care during the twelve (12) months immediately prior to commencement of the Service Program or any medical condition that has been diagnosed or treated by a health care provider, including the prescription of medication, within six months prior to the commencement of membership.
International SOS can still perform evacuations for excluded conditions on a fee-for-service basis.