Contact Us

Our customer support and assistance representatives are trained professionals, with years of experience providing insurance and live assistance to customers in a range of situations. To contact us by phone or mail, use the listings on the left. Or you can send us a message using the form on the right.

If you are traveling and have an emergency, please contact the nearest assistance center.

Purchase Questions

Phone

Inside U.S.  +1 800-523-8662
Outside U.S.  +1 215-942-8333

Hours (Eastern Time)

Monday-Friday  8:00am to 8:00pm
Sat-Sun  11:00am to 4:00pm

Email

[email protected]

Address

International SOS Assistance, Inc.
3600 Horizon Boulevard
Philadelphia, PA 19053 USA

Claims Information

Phone

Inside U.S.  +1 877-794-6904
Outside U.S.  +1 727-259-0235
Fax   +1 727-499-7884

Hours

Monday-Friday  8:00am to 8:00pm (Eastern Time)

Email

For medical or trip cancellation claims, contact [email protected]

Address for Medical Claims:

Co-ordinated Benefit Plans, LLC
On Behalf of United States Fire Insurance Company
P.O. Box 26222
Tampa, FL 33623

Address for Trip Cancellation claims (Premier plans)

Co-ordinated Benefit Plans, LLC
On Behalf of United States Fire Insurance Company
P.O. Box 26222
Tampa, FL 33623

Group Inquiries

Phone

Inside U.S.  +1 800-523-8662
Outside U.S.  +1 215-942-8333

Online

Corporate Membership Inquiry

Address

International SOS Assistance, Inc.
3600 Horizon Boulevard
Philadelphia, PA 19053 USA

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