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Note: For emergencies while traveling, please contact your nearest assistance center.

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Our customer support and assistance representatives are trained professionals, with years of experience providing insurance and live assistance to customers in a range of situations. To contact us by phone or mail, use the listings on the left. Or you can send us a message using the form on the right.

If you are traveling and have an emergency, please contact the nearest assistance center.

Purchase Questions

Phone

Inside U.S.  +1 800-523-8662
Outside U.S.  +1 215-942-8333

Hours (Eastern Time)

Monday-Friday  8:00am to 8:00pm
Sat-Sun  11:00am to 4:00pm

Email

customersupport@internationalsos.com

Address

International SOS Assistance, Inc.
3600 Horizon Boulevard
Philadelphia, PA 19053 USA

Claims Information

Phone

Inside U.S.  +1 877-794-6904
Outside U.S.  +1 727-259-0235
Fax   +1 727-499-7884

Hours

Monday-Friday  8:00am to 8:00pm (Eastern Time)

Email

For medical or trip cancellation claims, contact team1@cbpinsure.com

Address for Medical Claims:

Co-ordinated Benefit Plans, LLC
On Behalf of Nationwide Mutual Insurance Company and Affiliated Companies
P.O. Box 26222 Tampa, FL 33623

Address for Trip Cancellation claims (Premier plans)

Nationwide Claim Administration Services
Global Traveler Premier Claims
P.O. Box 26222
Tampa, FL 33623

Group Inquiries

Phone

Inside U.S.  +1 800-523-8662
Outside U.S.  +1 215-942-8333

Online

Corporate Membership Inquiry

Address

International SOS Assistance, Inc.
3600 Horizon Boulevard
Philadelphia, PA 19053 USA

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