Frequently Asked Questions

PERSONAL TRAVEL COVERAGE ADMINISTRATION PERSONAL TRAVEL BENEFITS AND RESOURCES
PERSONAL TRAVEL COVERAGE ADMINISTRATION

Do I need to enroll for personal travel coverage to use your services?

Yes. Only individuals with active coverage can access the benefits of an International SOS personal travel plan. To learn more simply select “Get a Quote” or call us at +1 800-523-8662 or +1 215-942-8333.

How soon before my trip do I need to sign up?

You can enroll for personal travel coverage with International SOS up to one day before your trip begins.

How will my personal travel coverage details be provided and how long does it take?

Your personal travel coverage details will be sent via an email confirmation shortly after you complete the enrollment process. This email will provide all the necessary information, including terms and conditions outlining your coverage. Additionally, it will include instructions for utilizing International SOS resources during your travels and a personal travel card.

How does medical assistance differ from medical insurance?

Medical assistance provides immediate support when you face a health concern while traveling. This includes medical advice, referrals, and evacuation coordination. Medical insurance, on the other hand, typically reimburses medical expenses but does not provide on-the-ground assistance or evacuation services.

Does International SOS offer Security Evacuation Assistance to all travelers?

Yes, except to those subscribed to International SOS’ – Visitor USA plan.

Does International SOS offer trip protection and travel medical insurance?

Yes, International SOS has arranged optional third-party travel insurance to cover medical expenses and trip cancellation/interruption. To learn more, select “Get a Quote” or call us at +1 800-523-8662 or +1 215-942-8333.

PERSONAL TRAVEL BENEFITS AND RESOURCES

How do I initiate services while traveling?

To initiate International SOS services while traveling it's quite straightforward! You can simply call the nearest Assistance Center 24/7 and they'll be ready to help. Alternatively, if you're using the Assistance App, it takes just a few taps to connect you to the closest Assistance Center based on your current location. It’s an efficient system designed for convenience and quick support during your journey.

How can I prepare for a trip?

Before you travel, you can access medical and travel risk information by logging into our members-only website, download the Assistance App or contact an Assistance Center. Our resources include:

- Pre-travel consultations on medical risks and necessary vaccinations.

- Email alerts on health and security risks in your destination.

- Assistance App access to the latest health and safety advice from your mobile phone.

What assistance is available while I’m traveling?

Your personal travel plan provides 24/7 support, including:

- Medical advice from doctors and nurses.

- Help finding an accredited medical provider.

- Security guidance if a situation changes at your location.

- Emergency coordination, including medical evacuation and repatriation if necessary.

Can I speak to an English-speaking doctor?

Yes, as a personal traveler, you can call our Assistance Centers 24/7 to consult with a doctor about any medical issue. Our experts provide medical advice, help arrange doctor visits, and coordinate care when needed.

Does my plan include access to a mobile app?

Yes, personal travelers have access to the Assistance App, which provides:

- Real-time medical and safety alerts.

- Country-specific health and travel guides.

- A one-button emergency call feature to reach our Assistance Centers.

- Live chat with medical and security experts.

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