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International SOS is the world’s leading medical and travel
security risk services company. We care for clients across
the globe, from more than 1000 locations in 90 countries.
Teams work night and day to protect our members. We pioneer
a range of preventive programs strengthened by our
in-country expertise. We deliver unrivalled emergency
assistance during critical illness, accident or civil unrest.
We are passionate about helping clients put ‘Duty of Care’
into practice. With us, multinational corporate clients,
governments and NGOs can mitigate risks for their people
working remotely or overseas.
Our assistance centers are staffed 24/7/365 by doctors and
nurses, security experts, multi-lingual coordinators, and
logistics support personnel. We can respond rapidly to any
type of emergency or call for assistance.
Yes, International SOS assistance centers
are open to members 24-hours a day, 365 days a year. If you
have an emergency, please call your nearest assistance center.
International SOS assistance centers will accept collect calls.
International SOS employees speak about 100 languages and
dialects in our assistance centers, clinics, and offices.
Our expertise is unique: More than 11,000 employees are led
by 1,400 doctors and 200 security specialists.
International SOS was founded 30 years ago by Dr. Pascal
Rey-Herme and Arnaud Vaissie. In the early 1980’s, our
founders became aware of the need to deliver international
standards of healthcare to the wider expatriate community
and to international organizations in Southeast Asia. From
that time, International SOS has grown rapidly and has
offices in more than 90 locations worldwide.
Yes. Only members can access the benefits of International SOS membership.
No. International SOS services are not like insurance
benefits. To initiate assistance from International SOS, all
you need to do call your nearest
You can sign up for an International SOS membership up to
one day before your trip begins.
Becoming a member of International SOS is easy. You can
enter your trip details in the
Find a Plan quote form or call
+1 800-523-8662 or +1 215-942-8333 for sales inquiries.
If you require a written confirmation of payment, email the
International SOS Customer Service Center at
To extend or renew an International SOS membership, contact
the Customer Service department by calling +1 800-523-8662
or +1 215-942-8333 or through email at
After you have purchased membership, an email confirmation
of coverage will be sent to the email address you used during
your purchase. From that email you can
print out your membership card.
If you lost your membership number, you can:
As long as you know your membership number, you can access
International SOS services. You can print a new card by
logging into the members’ only website. If you don't know
your membership number, you can:
Please contact your nearest
located in key cities such as London, Paris, Tokyo, Singapore,
Hong Kong, Sydney and Philadelphia.
Yes, we offer loyalty discounts to active members that
require additional membership coverage. Examples of members
that are eligible for discounts include those renewing an
annual membership plan and those who have existing corporate
membership through their company. For more information,
see our existing member page.
Yes, group discounts may be extended to groups of 6 (six) or
more whose trip does not exceed 90 days in length. If you
would like more information on a group discount, please contact
and provide the following information:
Yes. International SOS members can speak to our coordinating
doctors about any medical issue by calling any of our
assistance centers. Our coordinating doctors are licensed
from the U.S.A., Canada, UK, Australia, New Zealand, South
Africa, France and other European countries. They have
extensive experience in emergency medicine, travel medicine
and the medical conditions in their respective regions.
Medical assistance: refers to the advice and help we provide
through our assistance centers and network providers. Our
assistance centers offer medical advice, help arranging
doctor's visits at accredited network providers, and
coordinate evacuations. Our network providers comprise
over 81,000 accredited doctors, hospitals, ambulances and
medical facilities around the world.
Health Insurance: refers to the reimbursement of medical
expenses incurred during an emergency, medical visit, etc.
The act of insuring, or assuring, against loss or damage by
a contingent event; a contract whereby, for a stipulated
consideration, called premium, one party undertakes to
indemnify or guarantee another against loss by certain
Yes, International SOS offers optional insurance with the
Global Traveler, Scholastic Traveler, and
Visitor USA memberships. These plans are provided by
Yes, you can login to International SOS.com with your
membership number to access information on vaccination
requirements, infectious diseases common in destinations,
food and water safety, and tips on staying healthy while
abroad. You can also call an assistance center for
vaccination and medical advice on countries around the world.
Yes. International SOS coordinating doctors are available
24/7 to monitor medical assistance cases, whether it involves
outpatient or hospitalized care.
If you have previously received prescription medication,
International SOS can send these items to Global Traveler
and Scholastic Traveler members, where legally permissible.
Members are responsible for the cost of the items and
shipping & handling charges.
The most important features of the International SOS Global Traveler Membership are:
The types of travel insurance offered with a Global Traveler program are:
The most important features of the International SOS Scholastic Traveler Membership are:
No. The Scholastic Visitor USA membership is intended for
foreign visitors coming to the US on a visa to study or
teach. You should have the Scholastic Traveler membership.
The types of insurance offered with a Scholastic Membership are:
The most important features of the International SOS
Scholastic Visitor USA Membership are:
The Scholastic Visitor USA membership is intended for foreign
visitors coming to the US on a visa to study or teach.
The United States government requires foreign students
studying or teaching in the US to have appropriate medical
evacuation and repatriation of mortal remains coverage. The
Scholastic Visitor USA program helps students meet these
The types of insurance offered with a Scholastic Visitor USA Membership are:
Our doctors, nurses and medical and security professionals
answer about 4.7 million calls a year.
You will be taken the nearest center of medical excellence
capable of providing the care you need. For example, the
centers most frequently used are:
Yes. International SOS will repatriate you to your home
country for subsequent in-patient hospitalization or
rehabilitative treatment. This is usually performed on a
commercial flight with a doctor or nurse escort.
All medical decisions are made by our International SOS
Medical Directors and Coordinating Doctors at our assistance
Yes. International SOS has eight dedicated air ambulances in
Singapore, Johannesburg, Dubai, Baden-Baden, Tianjin and Port
Moresby. Additionally, International SOS charters other
aircraft as needed for evacuations.
Yes. International SOS uses all available airlines and our
own medical teams for stretcher, seated, and unaccompanied
medical repatriations worldwide.
No. International SOS air ambulances operate solely for our members.
Yes. A copy is automatically provided to International SOS
members upon subscription. You can download a PDF file of
the Terms & Conditions from the International SOS website
for the Global Traveler,
and Scholastic Visitor USA
Memberships or request a copy from International SOS.
Yes. To obtain a copy of the program details, contact the
Customer Service department at +1 800-523-8662 or +1
215-942-8333 or email
No. Any expense related to accident or injury occurring
while the member is engaged in the following hazardous activities
including, but not limited to trekking, caving, mountaineering
or rock climbing necessitating the use of guides or ropes,
potholing, skydiving, parachuting, bungee-jumping,
ballooning, hang gliding, deep sea diving utilizing hard
helmet with air hose attachments, martial arts, rallying,
racing of any kind other than on foot and any organized
sports undertaken on a professional or sponsored basis is
Yes, if you are an innocent bystander. However any expense
incurred as a result of the member engaging in active service
in the armed forces or police of any nation; active
participation in war (whether declared or not), invasion,
act of foreign enemy, hostilities, civil war, rebellion,
riot, revolution or insurrection is excluded.
No. International SOS membership does not cover any treatment
or expense related to childbirth, miscarriage or pregnancy.
However, this exception does not apply to any abnormal
pregnancy or vital complication of pregnancy that endangers
the life of the mother and/or unborn child during the first
24 weeks of pregnancy.
Yes, proving that you are not using a hard helmet with air hose attachments.
No. All assistance services must be coordinated by and arranged through an International SOS assistance center.
Yes. International SOS can cover travelers up to 85 years old.
Couple means member and his/her spouse or life partner. It
does not mean two unrelated people.
Family means member, spouse and dependent children up to the
age of 18, or dependent children up to the age of 21 if the
child is a full-time student, or legal guardians or
grandparents traveling with children.
No. International SOS coverage was recently changed to
include evacuation service for pre-existing conditions.