Medical Assistance
24-Hour Worldwide Medical Information & Assistance
International SOS will arrange for the provision of medical advice by a physician over the telephone for any Member calling an International SOS assistance center. Such advice shall not be construed as telemedicine, telehealth, diagnosis, treatment or remote patient monitoring. In no event shall an International SOS physician be deemed to have ultimate authority over the care or primary diagnosis of a Member.
Medical & Dental Referrals
International SOS will provide the Member with names, addresses, telephone numbers and if requested by a Member and if available, office hours for physicians, hospitals, dentists and dental clinics (collectively called 'Medical Service Providers') within the area where the Member is located. International SOS will assist Members with the arrangement and confirmation of appointments with Medical Service Providers, assistance in arranging ground accommodations, post appointment communications and follow up with Members. These recommendations are based upon the best judgment of International SOS and its knowledge of the local conditions and availability of medical services at the geographic location involved. International SOS does not guarantee the quality of the Medical Service Providers nor shall International SOS be liable for any consequences arising out of or caused by the services provided by the Medical Service Providers. The final selection of Medical Service Providers shall be the responsibility of the Member.
Dispatch of Medication & Medical Supplies
International SOS will, when and where practical and legally permissible, arrange for delivery of medicines, drugs and medical supplies that are medically necessary for a Member's care and/or treatment but which are not available at the Member's location. The Member will be responsible for the cost of the items dispatched and all shipping and handling charges.
Medical Expense Guarantee, Cost Review & Payment, Medical Monitoring
International SOS will guarantee and pay as agent for the Member all costs associated with a Member's in-patient or out-patient medical care subject to International SOS first securing funds from the Member or the Member's family. International SOS will monitor and provide medical evaluations of the Member's condition and ongoing medical expenses when hospitalized.
Emergency Medical Evacuation
International SOS will arrange and pay for the ordinary and necessary expense of air and/ or surface transportation, medical care during transportation, communications and all usual and customary ancillary charges incurred in moving and transporting a Member to the nearest hospital where appropriate medical care is available, which may be a location other than the Member's Place of Residence or Host Country. International SOS reserves the right, at its sole discretion, to determine whether the Member's medical condition is sufficiently serious to warrant medical evacuation, the location to which the Member will be evacuated and the means or method by which such evacuation will be carried out. In making such arrangements, International SOS may consider all relevant circumstances including, but not limited to the Member's medical condition, the degree of urgency, the Member's fitness to travel, airport availability, weather conditions and travel distance in determining whether transportation will be provided by private medically equipped aircraft, helicopter, regular scheduled flight, rail or land vehicle. Transportation shall be carried out under constant medical supervision, unless otherwise approved by an International SOS physician. Please refer to the International SOS Membership Description of Services, Terms & Conditions under Plan Type on the quoted plan grid for additional details.
Medically Supervised Repatriation
International SOS will arrange and pay for the ordinary and necessary expenses to transport the Member to his/her home country or country of assignment for subsequent in-patient hospitalization or rehabilitative treatment following a medical evacuation where the Member is transported to a place outside his/her home country or country of assignment. International SOS reserves the right to determine whether the Member's medical condition is sufficiently serious to warrant medical evacuation, the location to which the Member will be evacuated and the means or method by which such evacuation or repatriation will be carried out. Transportation shall be carried out under constant medical supervision, unless otherwise approved by an International SOS physician. Please refer to the Please refer to the International SOS Membership Description of Services, Terms & Conditions under Plan Type on the quoted plan grid for additional details.
Repatriation of Mortal Remains
International SOS will arrange and pay for all reasonable and necessary expenses for transporting the Member's mortal remains from the place of death to the Member's home country, or, if requested by a family Member or legal representative and with International SOS' prior written approval, International SOS will arrange and pay for the reasonable and necessary expenses for local burial at the place of death outside the Member's home country, such expenses not to exceed the cost to repatriate the Member's mortal remains from the place of death to the Member's home country.
Personal Assistance
Lost Document Advice & Assistance
International SOS will assist Members who have lost important travel documents (e.g. passport, credit cards) by providing instructions for recovery or replacement.
Emergency Message Transmission
International SOS will use its best efforts to receive and transmit emergency messages between the family and the Member.
Emergency Personal Cash
International SOS will provide Members with an emergency cash advance subject to International SOS first securing funds from the Member or the Member's family.
Medical Expense Guarantee, Cost Review & Payment, Medical Monitoring
International SOS will guarantee and pay as agent for the Member all costs associated with a Member's in-patient or out-patient medical care subject to International SOS first securing funds from the Member or the Member's family. International SOS will monitor and provide medical evaluations of the Member's condition and ongoing medical expenses when hospitalized.
Emergency Translation & Interpreter Services
In the event of an emergency situation, International SOS will provide personal telephone translation services and referrals of interpreter services through its assistance center network. A fee is charged if personal presence or customized services are required.
Claims Assistance
International SOS will assist Members with coordinating overseas claims procedures with their insurance programs. Note - medical bills should not be sent to International SOS, but directly to the insurer, as directed by International SOS, to avoid delays in settlement.
INTERNATIONAL SOS ASSISTANCE APP
On a reasonable commercial efforts basis, International SOS will provide the Members with an assistance application ("Assistance App") for downloading onto the Members' mobile devices. The Assistance App provides Members with (i) one-click dialing to the nearest International SOS assistance center for immediate assistance; (ii) mobile-friendly medical information to prepare for trips; (iii) access to the latest medical alerts, delivering travel advice before and during travel; and (iv) favorite country content for quick navigation to the Member's most used information. The Assistance App is available for iOS, Android and Blackberry smartphones. International SOS' ability to successfully provide access to the Assistance App will be conditional on factors which may be outside the control or influence of International SOS which may include third parties.
Travel Assistance
Transportation to Join a Hospitalized Member
Following a Member's medical evacuation and with International SOS' prior written approval, International SOS will arrange and pay for the cost of one economy class round trip airfare for a relative or friend to join a Member who has or will be hospitalized outside his/her Place of Residence or Host Country for more than seven (7) days.
Accommodation While Visiting Hospitalized Member
International SOS will arrange and pay for hotel accommodation for the Member's companion who is visiting the Member while he/she is hospitalized outside his/her Place of Residence or Host Country for more than seven (7) days (not including personal expenses such as meals, telephone charges and personal services).
Transportation of Minor Children
If a Member has minor children who are left unattended as a result of a Member's injury, illness or medical evacuation, International SOS will arrange and pay for the cost of economy class one-way airfares for the transportation of such minor children to the Member's Place of Residence or Host Country.
Return of Traveling Companion
When a Member is evacuated by International SOS and a traveling companion's return air ticket is no longer usable, International SOS will arrange and pay for one-way economy air transportation for the companion to the original departure point.
Travel Arrangements After Medical Evacuation
Following a Member's medical evacuation by International SOS and with International SOS' prior written approval, International SOS will arrange and pay for the reasonable and necessary cost for airfare for the Traveler, Frequent Traveler or Extended Stay Traveler to resume his/her trip and/or return to his/her Place of Residence or Host Country.
Emergency Family Travel Arrangements
International SOS will coordinate emergency travel arrangements for family members who need to join a hospitalized Member. The costs of travel services are the responsibility of the Member or the family members.
Online Services & Information
Travel Health Information
International SOS will provide Members with travel health information via a password protected Internet website. International SOS destination reports, which are summary reviews of the health situations in over 170 countries around the world, will be made available to Members through the International SOS Global Traveler Portal. The reports provide up-to-date information on health risks, medical care and vaccination requirements. The Portal also provides useful information for travelers with links to world weather conditions, a currency exchange calculator, a directory of Internet cafes around the world, electrical plugs used abroad and translator tool handling 8 languages.
Country Guides
International SOS will provide Members with travel health information via a password protected Internet website. International SOS destination reports, which are summary reviews of the health situations in over 170 countries around the world, will be made available to Members through the International SOS Global Traveler Portal. The reports provide up-to-date information on health risks, medical care and vaccination requirements. The Portal also provides useful information for travelers with links to world weather conditions, a currency exchange calculator, a directory of Internet cafes around the world, electrical plugs used abroad and translator tool handling 8 languages.
Email Health Alerts
Each Member can sign up to receive International SOS email health alerts concerning travel health information. The service provides Members with the ability to receive up-to-date travel health information via their PC, laptop or wireless device. Health alerts are issued when there is a developing risk that in the opinion of the International SOS medical staff may negatively impact travelers visiting a country.
For more information, read the full terms & conditions.
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