International SOS Membership
Terms & Conditions

Emergency Security Evacuation and Repatriation

In the event of an Emergency Security Situation, Intl.SOS will use reasonable commercial efforts to (i) arrange and pay for the evacuation of the Member to the nearest safe location; and (ii) provide recommendations and advice as a crisis is developing, to help the Member to limit their exposure in the affected location(s). Intl.SOS reserves the right, at its sole discretion, to determine whether the Member’s circumstances warrant evacuation, the location to which the Member will be evacuated and the means or method by which such evacuation will be carried out. Evacuation services will be provided from an international or domestic point of departure designated by Intl.SOS security personnel. The Member will be responsible for the cost and arrangements of transportation to the Intl.SOS designated point of departure. Evacuation decisions will be made at the sole discretion of Intl.SOS based upon the recommendations of Intl.SOS’ security personnel, in consultation with interested governments, security analysts and other relevant parties. The commencement and duration of such arrangements will be determined by Intl.SOS in consultation with the Member, based on the nature of the emergency, resource availability and other circumstances. Intl.SOS will, at its sole discretion, utilise available resources to accomplish the evacuation including scheduled airlines, private aircraft, railway, ground and water transportation. Intl.SOS will arrange and pay for evacuation promptly after the decision to evacuate is made by Intl.SOS. Intl.SOS will use all reasonable commercial efforts to make such arrangements available.

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